Triodos Bank may process different types of personal data depending on our relationship and the products you purchase from us.
Below is a complete list of the categories of personal data that we process. We illustrate each category with a few examples:
Personal Identification details
Information about who you are, such as first and last name, date of birth, country and city of birth, nationality and signature.
National identification numbers
A number or code given to you by a government authority to identify who you are, such as your passport details.
Contact information
Information about how we can reach you, such as your address and place of residence, telephone number and email address.
Communication preferences and consent data
Your choices about how and when we communicate with you, such as your preferences for receiving newsletters.
Contractual information
Information about the products and services we provide to you, such as contract numbers and types of products.
Financial & transactional information
Information about how you use our products such as your bank account number, transaction history, and who you paid or received a payment from.
Account access and technical data about the use of our website and mobile app
Information about how you use our online and mobile banking, such as your geo location, cookie information, IP address, device information and what services you use.
Customer interaction records
Information about your communications with us, such as recordings, summaries or transcriptions of phone calls and chat messages.
Socio-demographic data
Information about your personal and economic background, such as employment details, your household composition, your financial situation, and other background information.
Data from external sources
Information that we receive from other parties. For example, data from the Land Registry, the trade register of the Chamber of Commerce, Credit Reference agencies or from public sources such as the insolvency register, trade information agencies, newspapers or the internet.
Visitor information
Information that we receive when you visit one of our offices, such as your license plate number, or recordings from our CCTV cameras.
Special categories of personal data
The GDPR categorises certain sensitive personal information as 'special category’ personal data. This includes for example, information about your health, political opinions, or sexual orientation. Biometric data, such as facial recognition and fingerprints, are also categorised as ‘special category’ personal data.
Triodos Bank will only process this type of data if there is a legal obligation to do so, or if it is required to provide (or continue to provide) a product or service to you in accordance with legal or regulatory requirements. For example, we record biometric data when we ask for a photo or recording of your identity document or your face to identify you. We use this to determine the authenticity of your identity document or, for example, to give you (re)access to your bank account(s) in the mobile app.
