As an ICT Service Desk employee you are in the middle of the organization and you have a lot of interaction with the business. Not only with our Dutch colleagues, but also with those from England, Belgium, Spain, Germany and France.
'Can you explain how OneNote works', 'Help, my laptop no longer works', 'I am having problems with Outlook, what's wrong?' ... Just a few of the wide range of questions that employees ask us. By telephone, e-mail or at our service desk. You know and provide the answer. And if you don't have the solution ready, you can find it out from your colleagues in second line. But, with our Single Point of Contact way of working, you are the one who ultimately provides feedback. In short, you do everything you can to help our employees. This is what you do:
- in a personal, friendly and professional way.
- preferably with a good dose of humor.
- as the link between the questioner and the second line (Application Support, Development, System Administration, ...).
- with ease in Dutch, but also in English.
With great pleasure you man the service desk with some regularity, where you maintain the good image of the ICT Service Desk as a true ambassador. You can do this, for example, by comforting the overheated colleague who comes running in at the end of the day with a broken laptop. Because of your thorough way of working, you know how to let the colleague go home with a good feeling, even if you have not been able to repair the laptop immediately.
Besides the fact that we would appreciate it if you already have some knowledge of a wide range of tablets, desktops, laptops and computer applications such as Microsoft Office and (another example), we think it is especially important that you are customer-friendly. You know how to turn difficult situations into something positive and you actually come up with solutions.
You also learn quickly and you are able to familiarize yourself with new systems and applications. With your fresh perspective and up-to-date knowledge, you know how to optimize processes and proactively come up with improvement proposals.
Follow your heart. Use your head.
Money always sets something into motion. At Triodos Bank, with our around 1,700 co-workers, we are making money work for positive societal change. Inspired by this mission, for 40 years we have been financing businesses, organisations and projects that seek to achieve positive change in societal, ecological and cultural domains. We are enabled to do so by savers and investors who wish to contribute to an honest, sustainable and humane society. We only invest in the real economy and do not trade in complex financial products. We furthermore make a point of knowing all the sustainable entrepreneurs that choose to bank with us.
People make the difference: at Triodos Bank we are very aware of this. Together we actively contribute to a sustainable society, and this obviously starts with our co-workers. Several regular moments of reflection and our systematic attention for personal development help ensure that we can make that difference together. We keep each other focused and are all dedicated to the Triodos Bank mission.
LocationThe award-winning sustainable office is based in Driebergen-Zeist, the Netherlands at the Estate Reehorst, just 3 minutes’ walk from the train station.
RemunerationImpact on society is the number one priority, both for us and for you. Our employment conditions reflect this vision. This includes:
- a salary appropriate to the position, our remuneration policy and your capabilities.
- an attractive pension policy.
- if you use public transport for commuting, you can use the mobility card for free private travels as well.
- flexible working hours and the opportunity to work from home.
- reimbursement of a company bicycle to the max of € 1,500.
- 30 holiday days with a 40-hour working week, plus the option of buying 2 weeks of extra holiday days.
- extra leave to contribute to voluntary work.
- a range of education and training opportunities.
- the option to join our collective health insurance.
For more information about this position, please contact Wessel Brouwer, Team Lead of the Servicedesk, via 06-46898672 .
Please send in your application via the apply button before June 6 to the attention of Coen de Winter, Recruiter. Applications via e-mail or LinkedIn will not be processed. We would like to get in touch with you!
We reserve the right to close the vacancy earlier if there are enough good candidates.
Acquisition as a result of this vacancy is not appreciated.
19 May 2022